Capital One “We Hit a Snag” – What To Do 2022

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What to do if you are receiving “We Hit a Snag” messages from Capital One? If you are experiencing any problems with your online banking, Capital One's number one priority is to make sure all of your data is safe. They regularly run anti-virus software on their servers to ensure that they are secure and free of viruses.

Additionally, they work hard to protect all of your personal information while it is stored on their servers by using sophisticated firewalls and other technologies.

Capital One “We Hit a Snag” What to Do

However, sometimes errors do occur, especially if the anti-virus software misidentifies a deposit or withdrawal as a virus. If you receive an error message that says “We Hit a Snag,” you can rest assured that your data is safe and your account information has not been compromised.

In Order To Fix This Problem, Capital One Recommends The Following:

  • Refresh the browser screen: If you receive this message, simply click on the refresh or reload button in your browser.
  • Use a different browser: If refreshing the screen does not work, try opening a new web browser and logging back into Capital One Online Banking.
  • Clear your web cache: In Internet Explorer 8, go to Tools--->Internet Options--->Delete--->Delete files.
  • Clear your temporary internet files: In Internet Explorer 8, go to Tools--->Internet Options--->General--->Temporary Internet Files--->Delete Files.
  • Clear all your history folder: In Internet Explorer 8, go to Tools--->Internet Options--->General--->Browsing History--->Delete Files.
  • Check your browser settings: Make sure that your virus protection software is set to update automatically and give you the option of receiving notifications when updates are available—this will help ensure that you have the most current version of the software.
  • Get a copy of the virus: If you believe your computer has been infected with malicious software, please visit and follow the instructions to obtain a copy of the virus. Please note that only one infection will be reported per customer and that if you have questions about the report, you should contact one of our representatives at 1-877-383-4802.

What Does This Error Mean?

When Capital One Online Banking experiences a technical issue, it will display an “Error” message similar to “We Hit a Snag During Your Recent Session. Please try again later.” These types of messages most often occur because:

  • The bank has detected an unknown error, and we're taking steps to fix the problem.
  • Your account information is secure, but we can't complete your transaction right now. You'll have another chance to enter your request later.
  • The value entered for check or online bill payment is incorrect.

How Much Time Does It Take To Resolve This Issue?

The amount of time it takes to resolve this type of issue can vary depending on the type of error, but Capital One makes every effort to address the problem as quickly as possible.

What Is Capital One?

Capital One is a bank and financial services company with its headquarters in McLean, Virginia. It is the fifth-largest bank in the U.S. by assets and deposits and has more than 50 million customers around the world (CapitalOne).

Recently, Capital One acquired ING Direct for $9 billion from a Dutch banking group and currently operates as a direct bank under its FDIC insured Capital One Bank brand. It offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients through its various divisions:

What Is Capital One

Capital One was founded in 1988 by Chairman and CEO Richard D. Fairbank and Steven C. Wheelwright. Since then, the company has become publicly traded on the NYSE. Also, Capital One is ranked #36 on the Fortune 500 list of the largest United States corporations by revenue.

Capital One's primary focus is credit cards, but it also offers a wide range of banking products and services to consumers in order to make financial transactions accessible to all individuals regardless of their income level.

There are three types of products that the bank offers: credit cards, deposit accounts, and loans. The most popular of these options are credit cards, while deposits make up for 45% of its assets.

How Is The Customer Support Service Of Capital One?

The company often has customer support available to answer any questions about Capital One's "We Hit a Snag" messages. The phone number is 1-877-383-4802, and representatives are available 24 hours a day, seven days a week.

How Is The Customer Support Service Of Capital One

The main goal of Capital One Company is to provide excellent service to each client. Also, the company strives to treat each client as it would like to be treated. As a result, if you are experiencing "We Hit a Snag" messages while using it's Online Banking, there is no need to panic because the company has everything under control.

Is Capital One Safe?

Capital One is a reputable company that provides strong security protocols to ensure the safety of its customers. Capital One uses advanced technology and frequently updates its processes in order to protect customers from any unauthorized transactions or risks associated with cybercrime. On top of this, it also offers customers identity theft protection through LifeLock at no additional cost.

Is Capital One Safe

In conclusion, Capital One provides solid security features and has a reputable name among online banking providers. Therefore, it can be concluded that Capital One is both safe and reliable for those who want to use its services as well as those who need the company's help in order to resolve their issues with "We Hit a Snag."


Capital One is a reputable online banking provider that offers plenty of services to its customers. The major downside is that sometimes, Capital One encounters technical issues with its servers, which can lead to errors while using the "We Hit a Snag" message.

However, this error does not indicate any other problem or security breach within the bank's system. Capital One is safe to use, and the technical issues are fixed in a timely manner.

Michael Restiano

I lead product content strategy for SaltMoney. Additionally, I’m helping our broader team of 4 evolve into a mature content strategy practice with the right documentation and processes to deliver quality work. Prior to Instacart, I was a content strategy lead at Uber Eats and Facebook. Before that, I was a content strategist at SapientNitro, helping major Fortune 500 brands create better, more useful digital content.

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